Refund requests are accepted within 30 days of order date. If you select to receive physical items, all items must be returned undamaged along with your full name, email address, and order number. Returned items and return shipping costs are your responsibility. Please keep a record of your return tracking. A refund will be issued once we receive returned items. Any items that are damaged when we receive them will not be eligible for refund. Refunds do not include any shipping or handling charges.